Privacy Policy

DetailFront ("we", "us") is an AI front desk service for auto detailing businesses, operated by Flair Technologies Ltd. We answer calls, texts, emails, and web inquiries on behalf of the detailing shops that subscribe to our service ("Shops").

When you contact a Shop that uses DetailFront, we process the information needed to help you: your name, phone number, email address, message content, call recordings and transcripts, vehicle details, photos you choose to send, and appointment details.

From Shops and their staff, we collect account details: business name, contact details, service menu, pricing, and business hours.

• To respond to your inquiry, provide quotes, and schedule appointments
• To send appointment confirmations and reminders you have requested
• To notify the Shop's owner and staff about your inquiry or booking
• To ask for feedback after a completed service
• To operate, secure, and improve the service

We do not sell personal information.

The uses above describe the customer contact and booking information you share with a Shop. They do not apply to Google user data. Google user data obtained through the Google Calendar integration is used only as described in the "Google user data" section below, solely to provide the scheduling feature, and for no other purpose.

A Shop can connect its Google Calendar to DetailFront so that we can check real-time availability and place bookings on its calendar. This connection is made by the Shop through Google's OAuth consent screen and can be revoked at any time.

What Google user data we access

• Google Calendar availability (free/busy times) on the connected calendar, to offer open appointment slots.
• The ability to create, update, and cancel the appointment events that DetailFront schedules on the Shop's behalf.
• The email address of the connected Google account, only to show the Shop which account is linked.

How we use it

We use this Google user data solely to provide the booking feature: reading free/busy availability so the assistant only offers genuinely open times, and creating, updating, or cancelling the appointment events the Shop books.

We do not use Google user data for any other purpose. Specifically, we do not use it to improve, develop, or analyze any other product; we do not use it for analytics, research, advertising, marketing, or feedback requests; we do not sell it; and we do not use it to train any artificial intelligence or machine-learning model, whether ours or a third party's. Google user data is passed to our AI provider only transiently, at the moment of scheduling, to determine which open times to offer, and is not retained by that provider or used to train its models.

How we store and protect it

Google OAuth access and refresh tokens are encrypted at rest (AES-256-GCM) and transmitted over TLS. Calendar data is processed only to check availability and write events; access is limited to what is required to operate the service.

Sharing

We do not sell Google user data, and we do not share or transfer it to third parties except as necessary to provide the booking feature (for example, our cloud hosting and processing providers, under confidentiality obligations) or where required by law.

Retention, deletion, and revoking access

A Shop can disconnect Google Calendar at any time from the DetailFront dashboard, or revoke DetailFront's access at myaccount.google.com/permissions. When access is revoked, or when an account is closed, we delete the stored Google tokens. We do not retain Google Calendar data beyond what is needed to operate the booking feature.

Limited Use

DetailFront's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

You receive texts from us only if you texted a Shop first, submitted a form with your mobile number, or asked for text follow-up during a call. These are appointment and service messages: confirmations, reminders, a follow-up after your visit, and an invitation to review the Shop. Message frequency varies. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Reply STOP at any time to opt out of texts. Reply HELP for help. Opting out stops all non-essential messages from that number.

We share your information with the Shop you contacted - it is their customer relationship. We also use service providers (telecommunications carriers, cloud hosting, and AI processing) solely to deliver the service, under contracts that restrict their use of your data. We may disclose information if required by law. If DetailFront is involved in a merger, acquisition, or sale of assets, your information may be transferred to the successor as part of that transaction, subject to the protections in this policy, and we will provide notice. Google user data is transferred in such a transaction only as permitted by the Google API Services User Data Policy, including obtaining any required consent.

We keep conversation and booking records for as long as the Shop maintains an active account, and delete or anonymize them after closure or on valid request. Data is encrypted in transit and at rest with access limited to what operating the service requires.

You can request access to, correction of, or deletion of your personal information by emailing us. Texting STOP opts you out of SMS at any time.

Privacy questions: hello@detailfront.com